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Customer Support Analyst in Jackson, MS at Irby

Date Posted: 6/28/2018

Job Snapshot

Job Description

Irby is one of the ten largest electrical distribution companies in the United States, with nearly $1 Billion in annual sales and over 900 employees across more than 60 branches in 25 states.  Irby has experienced incredible growth over the past 5 years.  This presents many outstanding career & development opportunities throughout the country in various locations, including cites such as:  Jackson, Dallas/Ft. Worth, Orlando, Syracuse, Nashville, Denver, Minneapolis and Oklahoma City.  Irby was a pioneer in the early days of the electrical business, founded in 1926, and continues to be an industry leader in philanthropic involvement and community activity.

Irby is also part of the Sonepar family of operating companies, consisting of the finest locally managed electrical and industrial distributors throughout the United States.  Sonepar USA is a market leader in the B-to-B distribution of electrical, industrial & safety products and related solutions.  Sonepar USA is made up of over 16 of the finest locally managed electrical and industrial distributors, with coverage in all 50 states.  Entering the US in 1998, Sonepar USA has continued to grow over the years due to strategic acquisitions and organic growth.  Sonepar USA is a member of the Sonepar Group, an independent family-owned company with global market leadership in B-to-B distribution of electrical products and related solutions.  For more information, visit

This position is responsible for processing applications of individuals applying for loans and credit.

Essential Duties & Responsibilities

  • Access Dun & Bradstreet credit bureaus by computer and calls references to check credit on potential customers.
  • Notifies customer by mail, telephone, or fax of acceptance or rejection of application.
  • Keeps record on file of credit application and updates including customer account maintenance.
  • Accepts payments on accounts.
  • Makes daily collection calls and follow up calls as necessary.
  • Creates spreadsheets to assist Manager and collection supervisor.
  • Provides customer credit information or rating as requested.
  • Assist the collection supervisor in the finalization of the release of liens process by typing the information on release form and mailing to the proper customers.
  • Maintains records of and insures that notes signed by customers are paid as agreed.
  • Assists Credit Manager in compiling and distributing month end reports to Management and branches
  • Mails attorney demand letters as required by the Credit Manager.
  • Assists customers in filling out credit applications.
  • Assists Manager and Supervisor with documentation for branch or Customer meetings concerning delinquent accounts.
  • Edits salesman’s number changes as authorized.
  • Maintains return mail postage.
Required Skills

  • Knowledge of rules and regulations pertaining to collection methods and techniques.
  • Knowledge of rules and regulations relating to consumer credit.
  • Knowledge of procedural and legal aspects of collections.
  • Skill in evaluating information or situation and making judgments based on facts.
  • Ability to effectively communicate.
Required Experience

  • Three to five years related experience and/or training; or equivalent combination of education and experience.

EOE M/F/Disability Veteran