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Electrical Inside Sales in Macon, GA at Sonepar USA

Date Posted: 7/18/2018

Job Snapshot

Job Description

About World Electric

World Electric Supply was started in 1999 in North Miami Beach with one location. Since then we have expanded to 10 locations throughout Florida. As a subsidiary of Sonepar USA, World Electric Supply is able to leverage our strong global resource base, but retaining our family-oriented values and local autonomy, this structure allows us to always focus on the customer – our first priority.

Position Summary:
Ensures customer satisfaction through processing orders, and coordinating customer service needs with other functions within the site location. Serves as customer contact regarding such matters as pricing, scheduling and shipping. Responsible for performance in areas of sales, gross margin, gross margin percentage, market share growth, and profitability of all product lines.

Essential Duties and Responsibilities: 

  • Receive calls from customers to explain type of service or product offered. 
  • Quote prices and try to persuade customer to buy.
  • Secure and place orders with others for filling and arrange delivery date
  • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
  • Record names, addresses, purchases, and reactions of prospects solicited.
  • Key data from order into company database system (may be as much as 90% of work time).
  • Work with the outside sales and manager to secure customer satisfaction on all accounts.
  • Ensure customer returns are handled in accordance with company policy
  • Prepare and work reports on sales activities and expediting.
  • Source product for “special” and “direct” non-stock customer orders
  • Ensure no non-stock inventory is stored at a facility
  • Assemble all information necessary for a customer quotation
  • Prepare customer quotations and analyze quotation results
  • Provide appropriate report information to sales management and outside sales
  • Perform other duties as management deem necessary

Qualifications & Benefits

  • 1 to 3+ years of inside sales and customer service experience is desired
  • Knowledge of Electrical Products and Materials is highly desired
  • Experience in the Electrical Distribution industry is desired
  • Must have strong MS Excel skills
  • Strong with client follow up, organizational skills, & excellent communication skills required.
  • Experience generating customer quotations
  • Bachelor Degree preferred or combination of experience and education 

EOE M/F/Disability/Veteran

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