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Inside Sales in Milpitas, CA at Independent Electric Supply

Date Posted: 2/12/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Milpitas, CA
  • Job Type:
    Sales
  • Experience:
    Not Specified
  • Date Posted:
    2/12/2018

Job Description

Independent Electric Supply, Inc. (IES) opened in 1976 with ten employees to serve electrical contractors working in the high-tech aerospace industry. Today, IES operates 16 electrical supply branches in the Northern California area, San Francisco Bay area, Central Valley, Central Coast and 7 locations throughout Arizona.  IES focuses on traditional electrical supply with dedicated specialists in lighting, switchgear, wire management, tool & safety, renewable energy and enhance logistics solutions to meet specific customer needs.  Employing more than 525 people and managing over 1 million square feet of warehouse space, IES is one of the strongest electrical distributors in the markets we serve.

In August 2011, IES was acquired by Sonepar USA consisting of the finest locally managed electrical and industrial distributors throughout the United States.  Sonepar is the world leader in electrical distribution.

SUMMARY
Establishes or improves relationships with customers to better understand sales territory, schedules and customer needs by phone and customer visits. Interviews customers in order to determine the appropriate product desired either by phone or at the company facility and records information into computer for product delivery.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Talks with customers by phone or in person to receive orders for products.
  • Solicits sale of new or additional products.
  • Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company.
  • Liaison between the customer and IES departments, including credit purchasing, warehouse, outside sales and management.
  • Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
  • Identifies and uses appropriate company and/or customer pricing systems.
  • Make phone calls to regular and prospective customers to solicit orders.
  • Describes or demonstrates product, using samples or catalog, and emphasizes salable features.
  • Compiles lists of prospective customers for use as sales leads.
  • Provides oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard merchandise.
  • Prepares cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements.
  • Estimates date of delivery to customer, based on knowledge of own firm''s delivery schedules.
  • Purchases materials following approved purchasing procedures.
  • Reviews complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
  • Prepares correspondence and reports necessary for business transactions.
  • Recognize when special pricing is required, and provide competitive pricing.
  • Follow up on all quotations in an attempt to write the order, or receive input for use in future quotations.
  • Handles difficulties with customers with diplomacy and seeks assistance when needed, to resolve customer order problems and complaints promptly.
  • Acquires, uses and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
  • Other responsibilities may be assigned.
Required Skills

Through previous background and experience, the candidate must be able to demonstrate, with or without an accommodation:

  • Ability to run and maintain projects.
  • Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures.
  • Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the general public.
  • Ability to perform math functions representative of the job such as; addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, decimals and metric scales; computing rate, ratio, and percentages and to draw and interpret bar graphs; calculating figures and amounts such as discounts, interest, commissions, and proportions.
  • Possess in depth knowledge of IES computer systems, Microsoft Office, etc.
  • Must be a team player and abide by IES''s strong core values and beliefs.