This site uses cookies. To find out more, see our Cookies Policy

Inside Sales in Dothan, AL at Irby

Date Posted: 2/4/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Dothan, AL
  • Job Type:
    Sales
  • Experience:
    2 to 4 years
  • Date Posted:
    2/4/2018

Job Description

Irby is one of the ten largest electrical distribution companies in the United States, with nearly $1 Billion in annual sales and over 900 employees across more than 60 branches in 25 states.  Irby has experienced incredible growth over the past 5 years.  This presents many outstanding career & development opportunities throughout the country in various locations, including cites such as:  Jackson, Dallas/Ft. Worth, Orlando, Syracuse, Nashville, Denver, Minneapolis and Oklahoma City.  Irby was a pioneer in the early days of the electrical business, founded in 1926, and continues to be an industry leader in philanthropic involvement and community activity.

Irby is also part of the Sonepar family of operating companies, consisting of the finest locally managed electrical and industrial distributors throughout the United States.  Sonepar USA is a market leader in the B-to-B distribution of electrical, industrial & safety products and related solutions.  Sonepar USA is made up of over 16 of the finest locally managed electrical and industrial distributors, with coverage in all 50 states.  Entering the US in 1998, Sonepar USA has continued to grow over the years due to strategic acquisitions and organic growth.  Sonepar USA is a member of the Sonepar Group, an independent family-owned company with global market leadership in B-to-B distribution of electrical products and related solutions.  For more information, visit SoneparUSA.com.

This position interviews customers in order to determine the appropriate product desired either by phone or at the company facility and records information into Irby's computer system, Eclipse, for product pick up or delivery by performing the following duties.



Essential Duties & Responsibilities

  • Resolves customer order problems and complaints promptly.
  • Acquires, uses and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
  • Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
  • Identifies, uses and maintains appropriate company and/or customer pricing systems.
  • Establishes or improves relationships with customers to better understand sales territory, schedule and customer needs by phone, email, and customer visits.
  • Communicate with customers by phone, email, or in person to receive orders for products.
  • Solicits sale of new or additional products.
  • Compiles lists of prospective customers for use as sales leads.
  • Provides oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard merchandise.
  • Prepares cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements.
  • Estimates date of delivery to customer, based on knowledge of own firm's delivery schedules.
  • Requisitions merchandise from warehouse for immediate delivery, delayed customer pick-up, company truck delivery or shipment by common carrier. Loads customer materials for 'will call' orders.
  • Purchases materials following approved purchasing procedures.
  • Assists in collections of accounts and verifies customer credit status and credit procedures.
  • Reviews complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
  • Prepares correspondence and reports necessary for business transactions.
  • Sells and promotes branch and company-wide promotions and specials as directed.
Required Skills

  • Ability to write reports, electronic business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the general public.
  • Ability to perform math functions representative of the job such as; addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, decimals and metric scales; computing rate, ratio, and percentages and to draw and interpret bar graphs; calculating figures and amounts such as discounts, interest, commissions, and proportion
Required Experience
    • Associate's degree (A. A.) or equivalent from two-year college or technical school; and two to four years related experience and/or training; or equivalent combination of education and experience.



      EOE M/F/Disability/Veteran

CHECK OUT OUR SIMILAR JOBS

  1. Sales Representative Jobs
  2. Account Manager Jobs