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IT Helpdesk Desktop in Garden Grove, CA at OneSource Distributors

Date Posted: 2/18/2018

Job Snapshot

Job Description

OneSource Distributors is a wholesale distributor of electrical products, automation controls, industrial supplies and safety products from over 18 locations throughout Southern California, Arizona, Hawaii, and Mexico. Our focus is People, Processes and Technology: People are our most important resource; it is our People that contribute to our success, service our customers and ensure we lead in the markets we serve. Processes are efficient and effective through the use of Lean Six Sigma methodologies. Leading distribution Technology and custom built solutions support all aspects of our operations.  

Individuals who demonstrate competency and accountability, expertise, and a desire to succeed and progress our organization are welcome to apply.

OneSource is also part of the Sonepar family of operating companies, consisting of the finest locally managed electrical and industrial distributors throughout the United States. Sonepar USA is a market leader in the B-to-B distribution of electrical, industrial & safety products and related solutions. Sonepar USA is made up of over 16 of the finest locally managed electrical and industrial distributors, with coverage in all 50 states. Entering the US in 1998, Sonepar USA has continued to grow over the years due to strategic acquisitions and organic growth. Sonepar USA is a member of the Sonepar Group, an independent family-owned company with global market leadership in B-to-B distribution of electrical products and related solutions. For more information, visit SoneparUSA.com

Position Purpose:

Provide support to employees on all company support applications. Troubleshoot computer problems, determine source and advise on appropriate action. This position provides the technical support assisting end users with their day-to-day technical duties and issues.

Essential Job Functions

Through previous background and experience, the candidate must be able to demonstrate, with or without an accommodation, the ability to:

  • Effectively respond to and interact with all levels of organization staff, customers and suppliers. Competencies include excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills.
  • Successfully work with advanced computer programming concepts and systems.
  • Define problems, collect data, establish facts and draw valid conclusions.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
  • While performing the duties of this job, the employee is regularly required to talk or hear.
  • The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
  • The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl.
  • The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.     

Essential Duties and Responsibilities:

  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers’ expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services
Required Skills

Requirements:
  • Must demonstrate good time management skills
  • Must possess strong planning, organizational and execution skills
  • Must have the ability to set goals and meet deadlines
  • Must possess excellent customer service skills
  • Must demonstrate ownership of assigned responsibilities and ability to get the job done correctly and in a timely manner
  • Must possess a proactive and positive team approach to problem resolution
  • Must have the ability to establish strong working relationships with co-workers and management
  • Must have the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Working knowledge of Microsoft Office products
  • Strong mathematical skills to add, subtract, multiply and divide in all units of measure, including fractions and decimals.
  • Must be able to read and interpret invoices and packing slips.   

Supervisory Responsibilities: (Check the appropriate box)

 

 

 

☒           None

  

        Travel:

                ☒ No

Work Environment (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.):

  • Long and varied hours required occasionally
  • Ability to work mandatory physical inventory
  • Ability to work in extreme hot or cold environment
  • Ability to work in dusty conditions 

Physical Demands (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.):

  • While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee frequently is required to sit, stand, walk, stoop, kneel, crouch, crawl, climb or balance. The employee will frequently lift and/or move 50 pounds and may be required to occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
Required Experience

Preferred Education/Experience:

  • Bachelor Degree (B.A. or B.S.)
  • 1 year of experience in providing help desk support

                           OR

        Equivalent combination of Education and Experience