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Operations Coordinator (Entry Level) in York, PA at Vallen

Date Posted: 9/27/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    York, PA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/27/2018

Job Description

Position Summary:

Vallen’s Flexible Procurement Solution (FPS) Operations Coordinator is an individual contributor responsible for assisting with FPS support.  FPS is an inventory management system that combines advanced technology with industrial vending to drive productivity and reduce cost for businesses.  This position is a customer facing position that collects customer requirements, identifies best vending product fit and assess the customer’s site readiness. The FPS Operations Coordinator will provide post- go live support by responding to basic customer inquiries and service requests.

  Essential Job Duties and Responsibilities:

 

  • Perform item maintenance in vending software and ERP.
  • Assist in validation of the form, fit and function of the software recommended vending option to determine whether it meets the needs of the customer.
  • Respond to basic customer inquiries and escalate technical issues to Dispensing & Configuration.
  • Participate in process improvement initiatives (e.g. hardware and software enhancements, inventory control development).
  • Review customer-reporting needs and communicate with Dispensing & Configuration to ensure reports are capturing the performance of the dispensing tool.
  • Travel to customer sites to support installations and/or on-going maintenance of the FPS solution.
  • Participate in providing 24/7 technical support for the FPS solution on a rotational basis.
  • Provide, create, update, or upload accurate data.
  • Multi-task projects to meet deadlines.
  • Demonstrate an understanding of all solutions offered by FPS.
  • Provide high level of customer service by timely and effectively responding to customers via phone, email or in person. Including, resolution customer complaints.
  • Actively participate in critical thinking, problem solving and process improvement.
  • Perform other duties as assigned.
Required Skills

Bachelor’s degree or equivalent work experience. Relevant work experience should include:

  • Product and/or industry knowledge is preferred (e.g. Inventory Management, Supply Chain Management, Industrial Vending)
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Strong attention to detail, time management and organizational skills
  • Excellent PC Skills including, but not limited to; MS Word, MS Outlook, MS Excel, Visio
  • Ability to work independently within defined processes and procedures