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Strategic Account Associate in Liverpool, NY at Irby

Date Posted: 10/19/2018

Job Snapshot

Job Description

Strategic Account Associate


Irby is one of the largest electrical distribution companies in the United States, with nearly $1 Billion in annual sales and over 900 employees across more than 60 branches in 25 states.  Irby is also part of the Sonepar family of operating companies, consisting of the finest locally managed electrical and industrial distributors throughout the United States.  Sonepar is the world leader in electrical distribution.


Do you have a passion for learning and love working with people?  Our Inside Sales Reps have the opportunity to join an industry leader offering our clients the lowest cost of doing business giving customers the greatest long-term value.  As part of our Utility Division, you'll sell our products over the phone and email and improve relationships with our valued customers while developing personal technical knowledge of our products sold.  



  • Enter orders from Utility customers
  • Manage the flow of material
  • Interact with the outside sales team
  • Work closely with the warehouse to ensure product availability and delivery
  • Establishes or improves relationships with customers to better understand sales territory, schedule and customer needs by phone, and email
  • Resolves customer order problems and complaints promptly
  • Acquires, uses and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel
  • Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points
  • Identifies, uses and maintains appropriate company and/or customer pricing systems
  • Describes or demonstrates product, using samples or catalog, and emphasizes salable features.
  • Solicits sale of new or additional products
  • Work with Operational support team to ensure the timely delivery to meet customer expectations. 
  • Purchases materials
  • Reviews complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution
  • Sells and promotes branch and company-wide promotions and specials as directed


  • Utility experience is a plus
  • 2 + years Sales experience preferred
  • Superior analytical skills and attention to detail
  • Experience with bids and quotations
  • Ability to communicate with a variety of individuals
  • Able to work with a sense of urgency
  • Presentation skills to include MS software: Word, Excel and PP
  • Ability to lift up to 50 pounds


We offer a competitive salary; outstanding benefits package and the professional advantages of an environment that supports your development and recognized your achievements.

EOE M/F/Disability/Veteran


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