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Strategic Account Coordinator in Eagan, MN at Irby

Date Posted: 12/5/2018

Job Snapshot

Job Description

Irby is one of the ten largest electrical distribution companies in the United States, with nearly $1 Billion in annual sales and over 900 employees across more than 60 branches in 25 states.  Irby has experienced incredible growth over the past 5 years.  This presents many outstanding career & development opportunities throughout the country in various locations, including cites such as:  Jackson, Dallas/Ft. Worth, Orlando, Syracuse, Nashville, Denver, Minneapolis and Oklahoma City.  Irby was a pioneer in the early days of the electrical business, founded in 1926, and continues to be an industry leader in philanthropic involvement and community activity.

Irby is also part of the Sonepar family of operating companies, consisting of the finest locally managed electrical and industrial distributors throughout the United States.  Sonepar USA is a market leader in the B-to-B distribution of electrical, industrial & safety products and related solutions.  Sonepar USA is made up of over 16 of the finest locally managed electrical and industrial distributors, with coverage in all 50 states.  Entering the US in 1998, Sonepar USA has continued to grow over the years due to strategic acquisitions and organic growth.  Sonepar USA is a member of the Sonepar Group, an independent family-owned company with global market leadership in B-to-B distribution of electrical products and related solutions.  For more information, visit

This position supports selling efforts to key customers.

Essential Duties & Responsibilities

  • Performing customer service order entry functions for orders received via the Internet as well as other sources.
  • Responding to customer RFQ’s (Request for Quote) by communicating Irby capabilities as they relate to customer requirements and determining competitive price levels.
  • Assisting and supporting the overall Strategic Accounts selling effort from a corporate perspective.
  • Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel.
  • Handles difficulties with customers, vendors and coworkers with diplomacy and seeks assistance when needed.
  • Acquires, uses and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
  • Determines, make, type and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
  • Identifies and uses appropriate company and/or customer pricing systems.
  • Establishes or improves relationships with customers to better understand sales territory, schedule and customer needs by phone and customer visits.
  • Talks with customers by phone or in person to receive orders for products, or handles orders received via the Internet or EDI.
  • Calls on regular and prospective customers via telephone, fax, e-mail, etc. to solicit orders.
  • Describes or demonstrates product, using samples or catalog, and emphasizes saleable features.
  • Solicits sale of new or additional products.
  • Compiles lists of prospective customers via telephone, fax, e-mail, etc. to solicit orders.
  • Provides oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard merchandise.
Required Skills

  • Above average personal computing skills, including proficient knowledge of Microsoft Office Programs.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to perform math functions representative of the job such as; addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, decimals and metric scales; computing rate, ratio, and percentages and to draw and interpret bar graphs; calculating figures and amounts such as discounts, interest, commissions, and proportions.
  • Ability to solve practical problems and deal with a variety variables in situations where only limited information or standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to obtain a Motor Vehicle Driver’s License and maintain a safe driving record.
Required Experience

  • Associate's degree (B. A.) or equivalent from two-year college or technical school; and two to four years related experience and/or training; or equivalent combination of education and experience.

EOE M/F/Disability/Veteran